Returns and Exchanges

Because every item here is made to order, this store cannot take general returns the way a shop with stock can. What we can do is put right anything that is wrong with what we sent you, and we do that at our cost.

The short version

• Cancel for a full refund any time before your order goes into production.
• Once production begins, the sale is final: we do not take returns or exchanges for a change of mind, a size you chose, a colour preference or an unwanted item.
• Defective, damaged or incorrect items are replaced at no cost to you. If an identical replacement is no longer available, you choose between a full refund and an alternative of equal value.

Cancelling before production

Your order goes into production when we send it to our production partner, usually within a few business days of payment. Until then you can cancel yourself from your order page — the "Cancel this order" button appears while the order is still in Received — and the full amount goes back to the card you paid with.

If the button is gone, production has begun. Write to us anyway at orders@alphamarketingintl.com; we will do what we can, but we cannot promise to stop it.

Other changes to an order, such as a different size or colour, are best effort: write to us as soon as possible and we will try, before production begins.

Once production begins

The sale is final. The item was made in your size and colour for you, and we cannot sell it to anyone else. This is the trade for a store that does not hold stock, and it is why the final-sale statement appears on the product page, in the cart, at checkout and in your confirmation email. Please check the product description, the size chart and your order details before you pay.

If something is wrong with your order

This is not a return; it is us putting our mistake right, and it is free.

Write to orders@alphamarketingintl.com within 30 days of delivery if the item is:

• Defective — a seam, a print, a fastening or a finish that failed in normal use
• Damaged — the parcel or the item arrived damaged
• Incorrect — a different size, colour or product from the one your confirmation shows

Please include:

• your order number
• your full name and the email address you used at checkout
• a short description of the problem
• clear photographs of the affected item

Once we have reviewed and approved the claim, we will make and ship a replacement of the affected item at no cost to you. You do not need to send the original back.

If an identical replacement is no longer available, we will contact you and you choose between a full refund of that item and an alternative product of equal value.

A manufacturing fault that shows up after 30 days is still worth writing to us about. We would rather hear it.

Sizing

Measurements are on every product page. Because items are made to order we cannot exchange for a different size once production has begun, so please measure before you order. If you are between sizes, write to us before you buy and we will help.

How refunds are paid

Refunds go back to the original card, in Canadian dollars, for the amount you paid for the item, including its share of tax and shipping. Stripe returns the money in 5 to 10 business days depending on your bank. You will get an email when we issue it.

We cannot refund to a different card or by another method.

Your rights

The 30-day window is how our claims process works; it does not limit any right or remedy you have under the law. Nothing in this policy limits the rights you have under Ontario's Consumer Protection Act, 2002 or the Sale of Goods Act, including the right to goods of merchantable quality that match their description.